Traditional flavors, innovative service: Hanoi Pho’s success story with allO
Running a traditional restaurant while keeping up with modern demands can be a challenge. Hanoi Pho found the perfect balance with allO, streamlining operations while preserving the quality of its authentic Vietnamese cuisine.
Ha, the proud owner of Hanoi Pho, carries a rich culinary legacy spanning generations. Her grandparents, who once cooked for the French during the colonial era, blended Vietnamese flavors with the art of hospitality—an influence that shaped her deep appreciation for food as a cultural bridge. Determined to share her heritage, Ha brought her family’s traditions from the bustling streets of Hanoi to the heart of Europe.
For Ha, food is more than sustenance—it’s identity, history, and belonging. At Hanoi Pho, every dish stays true to Vietnamese authenticity, free from fusion or dilution. “Because I am from Hanoi, I want people to come to my restaurant and feel like they’re experiencing Vietnam—100% Vietnam,” she shares.
The challenge
Hanoi Pho faced significant challenges with staffing requirements during rush hours and complex operations. "allO POS systems completely transformed our operations. In 6 years of running a restaurant, finding the right Kassesystem was the hardest part. My previous restaurant used a traditional POS system that required manual input at the counter.’’
The solution
"Now, with the new allO POS system our process is far more convenient" .With the management system of allO, employees no longer need to run around to press the order button anymore, the ordering and payment machine - "The allO Go is as compact as an iPhone, allowing us to easily place orders and process payments with only one device" Ms. Ha explains.The system’s user-friendly design and integrated features have made it an indispensable tool for Hanoi Pho’s daily operations.
"Now, with the new allO POS system our process is far more convenient"
Ms. Ha
The owner of Hanoi Pho
In December 2024, Hanoi Pho integrated allO’s system, including allO Kasse and allO Pay payment solutions streamlining operations. The upgrade also introduced online reservations and a Webshop for takeaway orders, enhancing convenience for customers. This blend of tradition and innovation ensures Hanoi Pho continues to deliver authentic Vietnamese flavors with modern efficiency.
Payment solutions are the backbone of modern restaurant operations. This is especially true for places like Hanoi Pho that value both traditional service and smooth operations. Smart payment technologies allO Go have changed how restaurants handle their daily transactions.
The allO Go payment terminal packs mobility and functionality into a device as small as a smartphone. Staff can process payments right at the table with this efficient solution. They don't need to make extra trips between tables and the counter. "allO Go is super convenient and compact, allowing me to seamlessly place orders and process payments in one device," Ms. Ha explains.
The system boasts an impressive 99.9% uptime. This reliability means service continues without interruption even during rush hours. Restaurants can turn tables faster and keep customers happy.
"The allO Go is as compact as an iPhone, allowing us to easily place orders and process payments with only one device,"
Ms. Ha
The owner of Hanoi Pho
Onboarding Process: Ready in One Day
Traditional POS systems often come with lengthy setup processes that can take weeks to complete, causing delays and disruptions for businesses. However, allO’s innovative system breaks the mold. When the restaurant partnered with allO in late 2024, the entire setup—from consultation to installation—was completed in just one day. This rapid onboarding allowed the restaurant to continue serving customers seamlessly, without missing a beat.
Ms. Ha highlighted the ease and efficiency of the process, stating, “It’s super convenient, and the team is really enthusiastic about what they do. The consultation and installation are quick, smooth, and hassle-free.” Thanks to allO ’s streamlined approach, the restaurant was able to enhance its operations and maintain excellent customer service from the very first day.
Support That Delivers: Got Your Back Anytime
Beyond its quick setup, allO’s comprehensive support system has made it a trusted partner for the restaurant. With free, 24/7 assistance available through hotline, online chat, and email, help is always just a click or a call away. What’s more, allO’s multilingual support team—fluent in German, English, Hindi, Chinese, and Vietnamese—ensures that language barriers never hinder problem resolution.
Ms. Ha, the owner of Hanoi Pho, shared her satisfaction with Allo’s support team: “Whenever I had an issue, I just called, and they resolved it immediately.” This level of responsiveness and efficiency has allowed her restaurant to focus on what matters the most—delivering exceptional service to customers—without worrying about technical issues.
"Whenever I had an issue, I just called, and they resolved it immediately."
Ms. Ha
The owner of Hanoi Pho
The results
30%
more efficient operations
30%
faster checkout
-90%
on reservation commission fees
Since implementing allO’s POS system, Hanoi Pho has seen remarkable improvements in its operations. Ms. Ha, the restaurant’s owner, reflects on the challenges of the past: “In the past, during peak hours, we needed a large team to keep everything running smoothly. allO has helped us significantly reduce labor costs and operational expenses.” The decision to adopt modern restaurant technology has proven to be a game-changer for Hanoi Pho.
The restaurant’s operations have become 30% more efficient, thanks to optimized workflows and streamlined processes. Customers now experience faster checkouts, with a 30% reduction in waiting time, leading to higher satisfaction and a more enjoyable dining experience. Additionally, Hanoi Pho’s in-house reservation system, powered by allO, has slashed commission fees by an impressive 90%, allowing the restaurant to retain more revenue while maintaining exceptional service.
For Hanoi Pho, allO’s POS system is more than just a tool—it’s a strategic partner in achieving operational excellence. By embracing innovation, the restaurant has not only enhanced its efficiency but also strengthened its ability to deliver authentic Vietnamese flavors with unmatched hospitality. This transformation underscores Hanoi Pho’s commitment to blending tradition with modern solutions, ensuring it remains as a favorite among diners.
The Perfect Blend of Tradition and Technology
Good restaurants need good tools. Hanoi Pho’s story proves that blending culinary authenticity with modern solutions is a winning formula. Ms. Ha’s commitment to genuine Vietnamese flavors, paired with allO’s efficient system, has truly transformed her restaurant.
Want the same for your restaurant? Join Hanoi Pho and countless others who have streamlined operations with allO. Get set up in just one day—boost efficiency, save costs, and deliver an exceptional dining experience.